FAQs

What payment methods are accepted?

  • We accept credit card and PayPal payments. You can find more details about our payment options at checkout.

    When will I receive my order?

    • Delivery times vary depending on your location and the delivery method chosen. Allow approximately 48h to 72h via colissimo and 3d to 4d via Mondial Relay. You will be able to consult the delivery estimates for each carrier during the ordering process. Once your order has been shipped, you will also receive a tracking number to follow the progress of your package.

      Can I change or cancel my order once it has been placed?

      • We do our best to process and ship your orders quickly. If you need to change or cancel an order, please contact us via the chatBox on the website, or the contact form as soon as possible. We will do our best to help you, but please note that this will depend on the processing status of your order.

        What if my product arrives damaged or defective?

        • If you receive a damaged product you must refuse its delivery and contact us immediately. If the product is defective please also contact us immediately via the contact form on the site. We will guide you on the procedure to return or replace the product.

          Do you offer refunds or returns?

          • Yes, we accept returns and offer refunds under certain conditions. Check out our return policy to learn more about the return process and eligibility criteria.

            Where can I find information about product sizes and features?

            • Information about product size, features and specifications can be found on each product page. If you have any additional questions, please feel free to contact us via the chatBox on the website.

              How can I contact you if I have a problem or question?

              • You can contact us via our contact form, the ChatBox or by email at contact@boutique-esoterique-soeurs.fr. We will be happy to help you.

                Do you offer any promotions or special discounts?

                • Yes, we regularly offer promotions, discounts and special offers. Stay informed by subscribing to our newsletter and following our social networks to not miss our exclusive offers.
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